Thursday, May 17, 2007
Bringo: Phone Tree Killer. This Is A Genuinely Useful Service
Augustine: this is what I call useful innovation
Bringo solves one of the most frustrating problems that we encounter daily: phone trees. Call a customer service phone number and end up in automated operator hell.
I've memorized the keys you have to hit for United Airlines to get to an operator as fast as possible. With other companies I just keep saying "operator" while hitting # over and over again. Sometimes it works. With Bringo, none of that matters any more. You don't even need to dial your phone. Just find the company you want to talk to in their directory, type in your phone number, and a couple of minutes later Bringo calls you and connects you to an operator at that company. I tried it with Air Canada and it worked absolutely perfectly.
They need to create a stripped down mobile version of this as quickly as possible.
Thanks for the tip Narendra (Biz Stone also mentioned them recently).
Posted by Augustine at 10:23 AM
Labels: customer service
MULTIMEDIA 2.0 - Update
Posted by Augustine at 9:48 AM
MARKETING 2.0 - Update
Posted by Augustine at 9:44 AM
Spam Hunters Become a Digg Spammers Best Friend
New service Collactive comes to the world courtesy of the team behind the failed Israeli outfit Blue Security, best known for running the anti-spam service Blue Frog. Wildly popular at first, the denial of service attacks from BlueFrog (be it a DOS from a moral high ground) rubbed spammers the wrong way and in May last year all hell broke lose, taking down SixApart amongst others. They subsequently gave in and shut the service.
What we didn’t know then was that having lost the battle in the war against spam, they’d actually manufacture arms for the opposing side.
Collactive works as a distribution service for what they call an All Points Bulletin (APB). You add, social bookmarking style a page on Digg or any where else to the APB system, then others are notified of the page. At this point the service differs. Users are directed to Collactive itself as opposed directly to the marked page. The page is presented with a Collactive frame to the left of screen that includes notes on the action required, for example “vote for this”. Traffic for your submitted pages comes from other collactive users plus there is support for emailing friends, a browser extension and a blog widget for displaying your APBs.
There are non-controversial uses for the site, any sort of page can be listed. However the real intent in terms of use is clearly promoted through out the site. The top listed APB when I visited the site was a request to vote on a story at Digg and other social networks were also listed amongst APB’s and social networking site logos were used in promotional material.
Alarm:Clock quotes Digg CEO Jay Adelson who puts it in perspective: “For sure, Digg is always being jacked around by people who are manipulating it, but Collactive is taking it to another level”.
Collactive is funded by Sequoia. Yes, that Sequoia.
Maybe there is something more to the service than spamming Digg? Of course there is aside from a name that sounds like medication; it works for spamming Reddit and Netscape as well!
Posted by Augustine at 8:35 AM
Labels: APB, distribution service
Veotag’s Deep Tagging Gets $750K
from TechCrunch by Nick Gonzalez
Veotag just got an angel investment of $750K. As we've covered before, deep tagging is an important feature in lengthier online media. Who hasn't wanted to skip the boring parts of a keynote address? A host of startups are incorporating deep tagging into their services, such as Pluggd, Viddler, Motionbox, and JumpCut, among others.
Veotag allows you to add this functionality to any of your video or audio from within their embeddable player. You can upload content (WMV, FLV, mp3) from your computer or via URL. Anyone can sign up for an account, upload content, publish, and start tagging points in the programming. The Veotag player wraps around the content, displaying time stamped comments along the right hand side that link to interesting segments, as chosen by the publisher. You can see an example of the player on a speech by Guy Kawasaki here.
Veotag has a search engine for the tags, which is also indexed by the major search engines. This index can then be transmitted to an ad serving engine for targeted advertising around the audio or video.
Readers interested in incorporating deep tagging into their own media should also check out Click.tv's video deep tagging widget with comments.
Posted by Augustine at 8:17 AM
Labels: deeplinking, veotag, video search
Engadget Knocks $4 billion off Apple Market Cap on Bogus iPhone email
What a day for Apple investors. The stock started off strong today on a lot of pre-market buying, despite news that Amazon will finally start competing on sales of DRM-free music.
Then, whoops, at 11:49 AM EST Engadget posted saying that the iPhone and Leopard operating system launches would be seriously delayed. They based the story on an internal Apple email that was forwarded to them. The original post:
This one doesn’t bode well for Mac fans and the iPhone-hopeful: we have it on authority that as of today, the iPhone launch is being pushed back from June to… October (!), and Leopard is again seeing a delay, this time being pushed all the way back to January. Of 2008. The latest WWDC Leopard beta will still be handed out, but it looks like Apple-quality takes time, and we’re sure Jobs would remind everyone that it’s not always about “writing a check”, but just how much time are these two products really going to take?
Apple’s stock promptly tanked on massive selling, going from $107.89 to $103.42 in six minutes (11:56 - 12:02). This wiped just over $4 billion off of Apple’s market capitalization. A lot of people lost a lot of money very quickly.
Well, it turns out that the email was a hoax. In an update, Engadget said that the email was in fact sent from Apple’s internal email system, but that it was not accurate. Apple quickly notified Engadget of the error, saying “This communication is fake and did not come from Apple. Apple is on track to ship iPhone in late June and Mac OS X Leopard in October.”
By 12:22 Apple stock had mostly recovered and it ended the day down just $1.40/share, or $1.25 billion in market cap.
Let the lawsuits and criminal investigations commence (although to be clear, I do not believe Engadget will have any liability here. Apple may, if the email did originate from its servers).
Posted by Augustine at 8:15 AM
Labels: AAPL, speed of information
Researchers create inexpensive, super-strong "nanoglue"
from Engadget by Donald Melanson
Filed under: Misc. Gadgets
Researchers at Rensselaer Polytechnic Institute have announced that they've developed a new type of glue that's not only inexpensive, but can supposedly bond "nearly anything" together. To create the so-called "nanoglue," the team created a thin layer of "molecular chains" with a carbon backbone and sandwiched it between a thin film of copper and silica (as less-than-realistically depicted above). They then found that the more they heated the "nanosandwich," the stickier it got, ultimately going all the way up to temperature of 700 degrees Celsius before reaching its peak. Not surprisingly, the researchers see a wide range of uses for the glue, including applications in nano and microelectronic devices, not to mention high-heat environments -- for instance, holding paint to the inside of a jet engine. They also don't seem to think it'll have any trouble catching on, costing just $35 for 100 grams -- which, when you get down to the nano level, works out to be quite a bargain.Wednesday, May 16, 2007
HP e-Book Reader Design Fakes Turning Pages
Although there've been lots of eBooks the past year, none of them have had this HP concept that was demoed at the HP Mobility Summit. Instead of pressing a button to turn the page (which you can presumably still do) there are touch strips on the top, bottom, and sides of the ebook that you can slide to virtually turn the page.
We're not entirely sure how the act of swiping makes reading more enjoyable on an ebook, but hey, whatever makes people adopt technology faster. On a similar note, who's reserved the last Harry Potter book? Doesn't he show his wand in this one or something? – Jason Chen
HP to present 'ebook reader' featuring intuitive interface [AVING]Product Innovations that are ... NOT!
Pur Water Purifying Fruit Flavor Cartridges Are Both Fantastic and Horrible
As if drinking regular water isn't enough for kids these days, Pur is introducing Pur Flavor Options, which is a fruit cartridge you can stick into their Pur water filter systems. The upshot? Now you can flip a switch and get filtered fruit-flavored water from your tap, which has the taste of water you used to rinse actual fruit in but none of the health benefits of water. Yum! – Jason Chen
(Source: Gizmodo)
Posted by Augustine at 7:06 AM
Labels: flavored water
Microsoft: Vista sells nearly 40 million licenses in first 100 days
what they DON'T say is that all/most of it was purchased by OEMs like Dell, HP, Lenovo ($1.3 billion software deal announced May 10th) etc. Anyone check with end users? Anyone know of an end user who has actually upgraded or is planning to upgrade to Vista (i.e. actually buy it?)? Posted May 16th 2007 5:04AM by Thomas Ricker
Posted by Augustine at 6:58 AM
Labels: windows vista
TapeFailure Review Video by CenterNetworks
Read more at CenterNetworks...
http://www.centernetworks.com/video-review-of-tapefailure-watch-your-users-use-your-site
Posted by Augustine at 6:25 AM
Labels: tapefailure
Tuesday, May 15, 2007
United States Patent: 6173267
United States Patent | 6,173,267 |
Cairns | January 9, 2001 |
Method for product promotion
A method for providing fulfillment in a promotional contest includes providing a card in a product package marked with an internet address and a password. The purchaser of the product contacts the internet address and inputs personal information and the password to learn if the purchaser is a winner in the contest. If the purchaser is a winner, the card is sent to the company to verify the winning status before sending the prize to the purchaser.
Posted by Augustine at 2:29 PM
Labels: code based promotions
TiVo Awarded Patent For Password You Can't Hack
United States Patent | 7,216,235 |
Platt | May 8, 2007 |
Drive/host locking system
An authentication system for securing information within a disk drive to be read and written to only by a specific host computer such that it is difficult or impossible to access the drive by any system other than a designated host is disclosed. While the invention is similar in intent to a password scheme, it significantly more secure. The invention thus provides a secure environment for important information stored within a disk drive. The information can only be accessed by a host if the host can respond to random challenges asked by the disk drive. The host's responses are generated using a cryptography chip processing a specific algorithm. This technique allows the disk drive and the host to communicate using a coded security system where attempts to break the code and choose the correct password take longer to learn than the useful life of the disk drive itself.
Posted by Augustine at 2:18 PM
Labels: not hackable, password, tivo
Search Techniques: Find your Gmail by label short names
All Gmail's "folders" - even the Inbox, Sent Mail and unread messages - are actually labels, and you can narrow your email searches to them using the label:
operator (or l:
for short). The Google Operating System weblog lists more shorthand that refers to these special labels:
^b chats ^f sent mail ^i inbox ^k trash ^r draft ^s spam ^t starred messages ^u unread mail
Using these along with the l:
operator, you can search for, say, all the unread messages not in your Inbox using -l:^i l:^u
. Not exactly readable, but certainly succinct. —Gina Trapani
Posted by Augustine at 1:58 PM
Labels: gmail hack