Thursday, June 21, 2007

Virtual Goods: the next big business model

This guest post is written by Susan Wu, a Principal with Charles River Ventures, where she focuses on digital media, software, and infrastructure. Susan is coproducing the Virtual Goods Summit this Friday at Stanford University - most of the companies mentioned below will be presenting.

img_susan2.jpgPeople spend over $1.5 billion on virtual items every year. Pets, coins, avatars, and bling: these virtual objects are nothing more than a series of digital 1s and 0s stored on a remote database somewhere in the ether. What could possibly possess people to spend real, hard earned cash on 'objects' that have no tangible substance?

The virtual worlds space has received tremendous press attention in the last year, fueled in no small part by Wild West stories of fortune and anarchy in worlds like Second Life and the plight of the Chinese gold farmer in World of Warcraft. But people aren't paying attention to the bigger story. While people preoccupy themselves with mocking the absurdities of some of these virtual worlds, the reality is that there are many businesses out there making meaningful amounts of money in virtual goods:

  • Tencent is one of the largest Internet portals in China with over 250 million active user accounts. They generated $100 million+ in Q1 of 2007 and over 65% of their revenue comes from virtual goods.
  • Habbo Hotel has over 75 million registered avatars in 29 countries and 90% of their $60 million+ yearly revenue comes from virtual goods.
  • Gaia Online does over 50,000 person to person auctions and 1 million message board posts a day- making them the 3rd largest auction site and the 2nd largest message board on the Internet. Their average user consumes 1200 page views a month. They employ 3 people whose sole job it is to open snail mail envelopes full of cash that people send in for virtual goods.
  • There's a commonly held misperception that virtual goods are only for online gamers. Both Dogster and HotorNot are succeeding with a hybrid ad/virtual goods business model. Currently, over 40% of HotorNot's revenue comes from virtual goods.
  • Major mainstream brands are now buying advertising in the form of virtual goods in social networks. Gaians can now purchase and pimp their virtual Scion xBs. Coca Cola and Tencent partnered to allow Tencent's users to trade codes taken from real Coke cans for virtual objects in the Tencent network. Wangyou, a Chinese based social network, has also been extremely aggressive in experimenting with branded virtual goods.

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Privacy: Get a free disposable phone number with Numbr

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Web site Numbr provides free, anonymous, disposable phone numbers.

Similar to previously mentioned Craigsnumber Numbr is Craigsnumber re-branded with a lot of cool new features. Numbr supports 23 US cities, can forward calls to up to 2 phones, blocks telemarketers, and offers a Do Not Disturb option from 9PM to 8AM. Additionally, the app can also take voicemails and email you your disposable number's call history. If you ever feel wary about handing out your real number for a short term contact (say for Craigslist), Numbr is the perfect place to go.

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Enter Zenter, Google Office is now complete

Google has snapped up yet another start-up - Zenter, which is building online presentations. This is yet-another-exit for YCombinator, the madrassa of the Web 2.0 crowd. In Microsoft world those are known as PowerPoints. Google had earlier bought Tonic Systems, a start-up that was working on similar technology but was more focused on backend technology. With this acquisition, Google has completed its online productivity suite - Docs, SpreadSheets, Calendar, Mail and Presentations. Now they are on equal footing with Zoho. (Check out the comparison between various online office suites over on ReadWriteWeb .)

The problem is that unless Google figures out a way to create a seamless integration between these online apps, these will all have limited utility. The other aspect of the Google Apps which the search giant needs to address is usability and interface. A lot of people like their minimalist approach to UI, but not me personally. Similarly, like many GMail users we are still unconvinced about Google's ability to provide an always-on service, and ensure the safety of data

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AT&T kicks off Video Share rollout


Though phones that support it have been on the streets for a few weeks now, AT&T is just now getting official with its Video Share service. Though the feature is the first to bring 3G video calling to the US, excitement is a bit tempered by the fact that the service is one-way -- callers must manually switch feed directions to see each other, despite the fact that other UMTS networks across the globe already support two-way services. What's more, we can expect to get nickeled and dimed here: Video Share runs $4.99 a month for 25 minutes of usage, $9.99 for 60 minutes, or 35 cents per minute, regardless of whether the customer is already subscribed to a data plan. AT&T claims its "research" has shown a strong demand for stuff like this, but we think we'll wait for generation two (you know, when we can actually see each other at the same time and it's included with our already-pricey unlimited data). Look for Video Share to be available first in Atlanta, Dallas, and San Antonio, with a full rollout on AT&T's 3G network come late July.

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Verizon FIOS plans to add HD VOD

Verizon FIOSFiber to the premises (FTTP), has the potential to deliver the most advanced HD services today, and although it isn't available in most of the country, Verizon (and others) are bleeding money digging up neighborhoods all over the US to install the magical stuff. Just because you have fiber to your home doesn't mean life is perfect though, there are still plenty of things that can get in the way of your viewing pleasure -- like franchise agreements. Verizon recently announced that they were testing HD VOD in their labs and have an internal time line for launching the service -- that they aren't ready to share. But with their competition already offering this service in some areas they can't wait forever.

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